Substantial SLA

Response time

You will be able to contact our support team any time and your issue will be given high priority. Our dream team has years of experience and always gives impressive performance. You will shortly receive a notice your issue has been resolved. Detailed reports of every case are analyzed on our end to ensure eliminating any reoccurring issues. Those later become the basis of all steps taken to improve upon our infrastructure and guarantee you high availability.

View our Service Level Agreement document

Fast response


Delegate the care of your environment to the best of hands. 24/7 performance monitoring is carried out via a business standard alarm system. Our system administrators constantly supervise the performance of your servers, taking immediate action if an issue occurs. Special attention is paid to servers that are undergoing maintenance or upgrades. Acting according to best practices, we have very low issue recognition and resolution times.


Trust our qualified support team to discuss your backup requirements. Together with you we will come up with a comprehensive image of the structure of your data, the dynamic with which it changes, and how that dynamic varies through time periods of high traffic. Show us your statistics and give us a heads up before big campaigns to adjust the intensity and strategy of capturing and preserving your data.

Files backup
Stone IS team

24/7 support

Contact our support 24/7, any time of the week, any day of the year. You will be allocated a single point of contact as soon as you establish your support status. Reach our helpdesk via phone, email or ticket and count on a timely resolution of any possible issue. Schedule a meeting with us to discuss any important changes of your account. We are always glad to hear from you.

Contact support

Our specialists are available to provide you with free advice. Feel free to contact Pieter-Jan and his colleagues via e-mail or by phone. Let's work together and make magic happen!

Top brands trust us for our services

Gent Festival
Dewaele Vastgoed
Input For You
De Persgroep Publishing